Lila Delman Real Estate International is known far and wide as a premier brokerage house, in part because of their reputation for stellar customer service, and in part because of their team of talented and dedicated agents. One agent, though, rises above the rest. Lori Joyal, managing broker of Lila Delman’s Watch Hill office, was the top producing agent in Rhode Island in 2016, bringing in an astonishing $66.8 million in total sales volume that year. And while the 2017 numbers won’t be finalized until the end of this month, Lori is on track to top that list again this year, with an estimated $80 million in sales.
“People often ask me how I do what I do at the pace I do it,” Lori says. The answer: hard work, and a commitment to delivering the best possible service to her clients. “The whole real estate industry is based on customer service. Whatever I do, I have my clients’ best interest in mind. It’s not about the sale. It’s about the relationship.”
Lori uses her background in Human Resources, and the customer service skills she learned there, with clients every day, no matter how large or small their budget. “When the phone rings, I answer it. When I get an email or a text, I answer it within an hour. It’s about delivering what you say you’re going to deliver,” she says. “That’s customer service.” She also keeps in mind the lessons her parents gave her, and uses them every day. “I feel like my parents are in my heart and mind every moment. Do the right thing, and it will pay you back dividends in your life.”
Lila Delman Real Estate International
52 Bay Street Watch Hill
348-1999
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